Empathy in Action: How to Deliver Great Customer Experiences at Scale with Tony Bates

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Tony Bates is Chairman and CEO of Genesys, leading the company’s strategy, direction, and operations in more than 100 countries and overseeing a global team of more than 6,000 employees.

Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions. His career began in network operations and internet infrastructure, teaching himself to code during his daily train commute. He swiftly gained the business acumen to advance into trusted executive roles at some of the world’s most respected global SaaS companies.

Career highlights include leading Cisco’s Service Provider business, growing its Enterprise and Commercial division to more than $20 billion in annual revenue, and serving as CEO of Skype, where he was responsible for expanding the business to over 170 million connected users. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as executive vice president of business development and developers.

Tony capitalized on his commute time to his first job at the University of London Computer Centre, by teaching himself how to code on the London tube through DEC manuals.